Bromic Gas Heaters are protected by a 12 month warranty.
HSG Distributors is the supplier of the Bromic Gas Heaters, in South Africa.
HSG Distributors warranty that the Bromic Supaheat II gas heater will be free from any defects or faults in the materials and/or workmanship, for 12 months from date of purchase – this is the “warranty period“. This warranty only applies to the original purchaser and does not carry over to any subsequent purchasers.
In the first instance, for any issues or defects, please contact your Bromic Gas Heater installer. They will in turn communicate with HSG, should the need arise.
If a fault or defect is found and it is due to the fault of the manufacturer, the defective parts will be replaced or repaired at no cost to the Purchaser. However, this warranty will be VOID if NOT installed by a qualified gas installer or tampered with by a third party, in any way.
Should an investigation need to be carried out and it appears that the heater is not defective, there may be a charge to service and repair the unit. This will be communicated to the purchaser before.
The original invoice may need to be produced at the time of making a claim under warranty, always keep this handy, as well as the CoC for any gas installation.
Please check with the company that you purchased your heater from, to see if your warranty is only valid for carry-in.
Please contact us for further information.